To make a deposit to your account, you first need to know the deposit address.

  1. Sign in to your Xena account.

  2. Click on the Deposit/Withdraw button in the top-right corner of the terminal or go to the Balances page.

  3. Click the Deposit button, select the account you want to make a deposit to, and choose the cryptocurrency to be deposited.

  4. The dialog box that appears will contain your unique deposit address for the chosen cryptocurrency and other information such as the recommended blockchain transaction fee and the number of confirmations required for your deposit to be processed.

    To make a deposit, you need to copy and paste the unique address for the chosen cryptocurrency to your cryptocurrency wallet and specify the sum.

  1. If you have a mobile wallet and want to make a deposit using a QR code, click on the QR icon and scan it with your smartphone. After that, specify the sum in your wallet and submit the transfer.

  2. Once your transaction enters the blockchain, you will be able to track it in the Active Balance Operations page.

  3. Before your deposit can be made, you will need to wait for a certain number of confirmations of your transaction. The remaining number of required confirmations is shown in Active Balance Operations.

  4. Once the required number of confirmations is reached, the transaction amount is deposited to your Xena account.

How to make a deposit in fiat currency

To make a deposit in fiat currency (Euro, for example) you need to choose the “Buy crypto” tab in the Deposits & Withdrawals menu.

  1. Enter the amount of cryptocurrency you’d like to buy

  2. Provide your payment details

  3. Verify your account (if you haven’t already)

  4. Provide a selfie with the card you used for the purchase

  5. Have the purchased amount deposited to your account.

Note that you cannot be a resident of any restricted countries (US, China) and that your card cannot have been issued in these countries.

Deposit fees

We do not charge any deposit fees, but you will have to pay blockchain transaction fees when processing your transaction. The fees depend on the type of cryptocurrency you are depositing.

Important notes before making a deposit

  • Bitcoin and its forks (such as Litecoin) recommend that you use a new address for each transaction. Once we receive a deposit to your unique address, we will mark it as used. To send a new deposit, open the Deposit dialog box and get a new address. We can also send deposits to used addresses, but this process may not be automatic and may require you to open a support ticket.

  • We use a globally distributed set of nodes to observe blockchains, and that's why the number of confirmations shown on the Active Balance Operations page may differ from that of other blockchain explorers.

  • Always double-check that you are sending the cryptocurrency transaction to the address intended to process this cryptocurrency. We will most likely not be able to deposit or reimburse transactions sent to the wrong address.