You can withdraw funds from your account at any moment. Withdrawals are generally automated and take just a few minutes before being published to the blockchain.


To initiate withdrawal, you need to:

  1. Sign in to your Xena account
  2. Click on the Deposit/Withdraw button in the top-right corner or go to the Balances page
  3. You can only withdraw available funds equal the free margin.
  4. The withdrawal amount (fees excluded) must not exceed your daily and monthly withdrawal limits.
  5. In the dialog box, enter the address of the wallet to which your funds will be withdrawn and the withdrawal amount and then click "Withdraw."
  6. If you have configured two-factor authentication for your account and the withdrawal address is not a trusted one, you will be asked to enter the 2FA code. We recommend you enable 2FA if you haven’t done so already.
  7. Track the status of your withdrawal request on the Balance Operations History page..
  8. Normally, all withdrawal requests are processed automatically within a few minutes. However, we may manually check and confirm some withdrawals for security reasons.

Withdrawal limits

Changing depending on whether you have verified your account, there are withdrawal limits. Currently, they are 2 BTC for non-verified accounts and 50 BTC for verified accounts. To expand your withdrawal limit, send a request to support@xena.exchange.

Important notes before making a withdrawal

Always double-check that you are sending the cryptocurrency transaction to the address intended to process this cryptocurrency. We cannot cancel or reimburse transactions sent to the wrong address.