You can withdraw funds from your account at any moment. Withdrawals are generally automated and take just a few minutes before being published to the blockchain.
To initiate withdrawal, you need to:
Sign in to your Xena account
Click on the Deposit/Withdraw button in the top-right corner or go to the Balances page
Choose the account and the cryptocurrency you want to withdraw and click on the Withdraw button
You can only withdraw available funds
For spot accounts, the available funds equal your balance minus whatever is locked in by your active limit orders. For example, if your balance is 2 BTC and you have an active order to sell 0.5 BTC, you can withdraw only 1.5 BTC
For margin accounts, the available funds equal the free margin.
The withdrawal amount (excluding fees) must not exceed your daily and monthly withdrawal limits.
In the dialog box, enter the address of the wallet to which your funds will be withdrawn and the withdrawal amount and click "Withdraw."
If you have configured two-factor authentication for your account and the withdrawal address is not a trusted one, you will be asked to enter the 2FA code. We recommend you enable 2FA if you haven’t done so already.
Track the status of your withdrawal request on the Active balance operations.
Normally, all withdrawal requests are processed automatically within a few minutes. We may manually check and confirm some withdrawals for security reasons.
Changing depending on whether you have verified your account, there are withdrawal limits. Currently, they are 2 BTC for non-verified accounts and 50 BTC for verified accounts. To expand your withdrawal limits, send an application to email@example.com.
Important notes before making a withdrawal
Always double-check that you are sending the cryptocurrency transaction to the address intended to process this cryptocurrency. We will not be able to cancel transactions sent to wrong addresses or reimburse them in any way.