On certain occasions it may be necessary for Xena Exchange to go offline for technical maintenance. During these periods Xena engineers deploy important system updates and install new features for an enhanced experience, including functionality, security and convenience.. Here are some of the most frequently asked questions regarding platform maintenance.
How can technical maintenance affect me?
During downtime period the Xena Exchange services including trading, funding and account access are temporarily disabled.
When will my deposits during the downtime be proceeded?
Deposits sent during the upgrade will be processed in the order in which they were submitted after the upgrade is completed.
How does maintenance affect trading?
Prices and order books may be different before and after the upgrade. Please note that unexpected volatility or illiquidity may exist. Consider using limit orders to avoid trades executed at unexpected prices. Margin positions will close or liquidate as they typically do. Prepare your account to be well-collateralized and/or close your positions before the upgrade to avoid unwanted liquidation caused by abrupt price changes.
How can I learn about technical maintenance?
We always inform our clients when the platform is down. You can access this information through:
notifications in the trading terminal;
information popup in Customer Support.
We recommend following the Xena Exchange social media channels and checking the mailbox on a regular basis.
Please do not hesitate to reach out to Customer Support in case you have any questions.
Thanks for choosing Xena Exchange!